Refund policy

Elshoppen refund policy

14 days right of withdrawal
The right of withdrawal gives you the right to cancel the purchase without giving a reason. In order to exercise the right of withdrawal, you must notify the seller within 14 days of receipt of the item by e-mail or telephone, with reference to the order number. You have to pay for the package to be returned, and you are liable if an injury occurs during transport. That is, you bear the risk that the item from the time of delivery of the item to which we have received it back.

The only thing you have to pay when you use your right of withdrawal is the transport of the goods back to the seller (, unless otherwise agreed. If you refuse to accept the goods when they arrive, Elshoppen ApS (the seller) may charge you for the cost of returning the goods.

You must then return the item without undue delay and no later than 14 days after the date on which you notified the seller. Elshoppen apS) that you will exercise your right of withdrawal. The deadline is met if you simply return or ship the item within the 14 days.

You can return a product within 14 days of receipt. If you wish to return a package or a product that is within the period, you can complete this guide and receive a return label immediately if you live in Denmark. If you outside Denmark, please contact us at We will briefly draw your attention to our returns policy, which you can read by following the link. Remember, any amount that will be charged to your previously used payment card will be deducted from the return cost and any depreciation cost if the item condition is deteriorated or not in original packaging. The refund may take up to 8 working days, depending on the card used for the initial payment.

Exceptions to the right of withdrawal
You have no right of withdrawal in these cases:

Repayment of the purchase price
The seller must refund the amount you paid for the goods. The amount must be refunded to you without undue delay and within 14 days of the date on which the seller received your notice to exercise the right of withdrawal. However, the seller may retain the amount until the goods have been returned.

The condition of the item on return
You are liable only for any deterioration in the value of the item due to handling other than what is necessary to determine the nature, characteristics and functioning of the item. In other words, you can try the item in the same way as if you tried it in a physical store, but you are not allowed to use it in real use. However, you should be aware that the original box of the item must not be opened, as the item will then be considered to be used. Thus, the terms below apply.

If the item has been tried, in addition to what is described above, it is considered used, which means that upon cancellation of the purchase, you will only get a part or none of the purchase amount back, depending on the commercial value of the item.

Return expenses and risk
You must bear the cost of returning the item yourself. You bear the risk of the item from the time the item is delivered to you until it is returned to Elshoppen .

Wrapping and testing
You should pay special attention to the fact that packaging of goods must not be opened in connection with the use of the right of withdrawal. Therefore, before you open the original packaging, you must decide whether to use the right of withdrawal. Therefore, do not test products and repackage it.

Cancellation of order
Cancelling an order is typically not an option as our system is automatic. However, in some cases it may be possible if the order is placed the day before or up to one weekend, when we have the option to cancel the reservation of the money on your card. We do not withdraw the money until the package is packed and dispatched, thus we may cancel an order before this process is initiated. A cancellation will typically be cleared on the card within 24 hours, but in some cases it can take up to 10 working days, depending on the payment method used. MobilePay Online payments take 1-10 days and we would stress that we have never had your money at this point and thus we may cancel the reservation on the card.